Refund policy

SkidBoiz Returns, Refunds & Shipping Policy

⏱️ Order Cancellation (24-Hour Window)

Orders can only be cancelled within 24 hours of being placed.

After this 24-hour window, your order will already be processed and cannot be cancelled.

If you still wish to receive a refund after this time, you will need to:

  • Wait for the order to be delivered
  • Ship the item back to us (return shipping costs apply)
  • Once we receive the returned item, we will issue a full refund

🌍 Free Worldwide Shipping

We proudly offer free worldwide shipping on all orders.

Because shipping costs are already covered by us, return shipping costs are the responsibility of the buyer for non-faulty returns.

✅ 30-Day Satisfaction Guarantee

If you’re not satisfied with your purchase within 30 days of receiving it, simply reach out to us.

We’ll arrange a full refund — no questions asked.

Please note:

  • Return shipping costs are paid by the buyer for change-of-mind or non-faulty returns.

🔧 Broken or Defective Items

If your item arrives broken or develops a fault, please contact us right away.

Just provide:

  • A photo or proof of the issue

We will:

  • Send you a free replacement at no extra cost

In most cases, you will not need to return the faulty item.

📦 Damaged on Arrival

If your order arrives damaged, please notify us within 48 hours of delivery.

You can choose between:

  • A free replacement, or
  • A full refund — whichever you prefer

📩 How to Request a Return or Replacement

To start the process, contact our support team at skiidboiz@gmail.com with:

  • Your order number
  • A brief description of the issue
  • Photos or video evidence

We’ll take it from there and make sure you’re taken care of quickly and hassle-free.